IT Support
in Franklin, TN

They provide very prompt service to get any issues resolved. We have worked with other firms in the past, but they have a more knowledgeable team, quicker service, and technologically savvy team to help maintain and service our technology. They have stepped up and helped with our old telephone system after the installation company went out of business even though it is not part of our support contract. If anyone is on the fence about choosing Johnson Business Technology Solutions, take if from us they are very professional, friendly, and respond to our needs in a timely manner. We have been very happy with the change.

Their service stands out as excellent. There is an obvious desire to solve the issue and do it in an expeditious manner with energy and grace. When our systems went down Jason and his team worked non-stop to get us up and going...and to connect our entire team with remote access. They are always quick to respond. But I must also say that The Johnson team is very competent, and they know the technology inside and out. While others may guess what is wrong and how to fix it, they know what to do right away. The Johnson team has the knowledge and the experience to do the right thing the first time. And they never leave you hanging. I can always count on them to be there when we need them. Downtime is expensive for us. If you want to save time, frustration, and money, then you want the Johnson team. They get it right. But may I also say that I put a ton of emphasis on being trustworthy, and Jason and his team have solid integrity in every decision.

The biggest benefit to using Johnson Business Technology Solutions since we started using their managed services offering is the quick response and resolution times for our issues. They are very attentive and triage issues to prevent the same problems from reoccurring. They provide peace of mind for our technology and would recommend using them if you are looking for a quality service provider. - Tara Humphreys - Administrator - Spine and Pain Physicians Surgery Center

We no longer worry about trying to fix our computer issues ourselves. We have direct communications with Johnson Business Technology Solutions, and the staff is awesome. I can't imagine any IT company being any more available -Quick to respond to any email or phone call, more knowledgeable—they seem to be able to handle any problem we have experienced—from old computer system, non-compliant, complicated phones too full server upgrades. No job too small or too large. I would Definitely recommend Johnson BTS—Awesome group—Very competent to take care of all IT needs. Super kind and respectful to our staff and our facility! Our staff knows the techs by name—of course we have our fav's!!